Case Ref: 21 007 208 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind relevant staff that records should contain enough detail to show how the Council reached a decision that a particular adaptation would meet the identified needs.

Case Ref: 21 005 712 Category: Education Sub Category: COVID-19

• The Council will review its handling of decisions after education, health and care plan annual reviews to ensure they are issued on time and that where required plans are amended and issued without delay.

Case Ref: 21 005 348 Category: Adult care services Sub Category: Charging

• The Council will ensure written agreement is given from the self-funder or Power of Attorney for care home financial contracts and the agreement will be added to the relevant care notes.
• The Council will ensure any person with a Deferred Payment Agreement or Letter of Undertaking receives a letter advising them of the value of the annual uplift and within the letter the self-funder or representative have the opportunity to agree the uplift prior to being charged.

Case Ref: 21 002 679 Category: Education Sub Category: Special educational needs

• The Council will remind officers in the Elective Home Education team of the duty to assess the suitability of provision provided by parents who home educate children with Education, Health and Care Plans. The Council will review its procedures to ensure this duty is made clear to officers.
• The Council will remind relevant officers of the statutory timescales for sending Education, Health and Care Plan decision letters to parents following annual reviews.

Case Ref: 21 002 457 Category: Education Sub Category: School transport

• The Council has agreed to implement a mechanism, such as a form or email address, for transport providers to report incidents or accidents during home to school transport to the Council.

Case Ref: 21 002 440 Category: Adult care services Sub Category: Assessment and care plan

• We recommend the Trust and the Council produce an action plan fully addressing the faults in communication training, clinical supervision, staff absence and missed appointments. The action plan should include arrangements for auditing and monitoring the effectiveness of actions, to show evidence of improvement.

Case Ref: 21 001 759 Category: Education Sub Category: Special educational needs

• The Council has also agreed to look at how it can improve its processes to prevent future incidents of this nature. The Council will; • Review its processes for reviewing EHC plans to ensure its staff are aware of the timescales for issuing amended plans.
• • Reviews its process for complaint handling to ensure documents are available to its investigators when responding to complaints of this nature.

Case Ref: 21 001 236 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide evidence showing it has formally reminded its staff of the importance of keeping to statutory timescales when issuing amended or final Education, Health and Care Plans.

Case Ref: 21 000 361 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its staff to ensure complaints are investigated as set out in its Complaints Procedure for EHC Plans. This included providing complainants with a cover letter which addresses the concerns raised.

Case Ref: 20 014 489 Category: Adult care services Sub Category: Assessment and care plan

• complete a safeguarding review of the incidents involving the other patient and the alleged assault by staff members;
• provide Mrs D and her family with a clear letter explaining the outcome of the review completed;
• ensure and provide evidence that the safeguarding incidents were reported to the Care Quality Commission.