Case Ref: 21 002 679 Category: Education Sub Category: Special educational needs

• The Council will remind officers in the Elective Home Education team of the duty to assess the suitability of provision provided by parents who home educate children with Education, Health and Care Plans. The Council will review its procedures to ensure this duty is made clear to officers.
• The Council will remind relevant officers of the statutory timescales for sending Education, Health and Care Plan decision letters to parents following annual reviews.

Case Ref: 21 002 457 Category: Education Sub Category: School transport

• The Council has agreed to implement a mechanism, such as a form or email address, for transport providers to report incidents or accidents during home to school transport to the Council.

Case Ref: 21 002 440 Category: Adult care services Sub Category: Assessment and care plan

• We recommend the Trust and the Council produce an action plan fully addressing the faults in communication training, clinical supervision, staff absence and missed appointments. The action plan should include arrangements for auditing and monitoring the effectiveness of actions, to show evidence of improvement.

Case Ref: 21 001 759 Category: Education Sub Category: Special educational needs

• The Council has also agreed to look at how it can improve its processes to prevent future incidents of this nature. The Council will; • Review its processes for reviewing EHC plans to ensure its staff are aware of the timescales for issuing amended plans.
• • Reviews its process for complaint handling to ensure documents are available to its investigators when responding to complaints of this nature.

Case Ref: 21 001 236 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide evidence showing it has formally reminded its staff of the importance of keeping to statutory timescales when issuing amended or final Education, Health and Care Plans.

Case Ref: 21 000 361 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its staff to ensure complaints are investigated as set out in its Complaints Procedure for EHC Plans. This included providing complainants with a cover letter which addresses the concerns raised.

Case Ref: 20 014 489 Category: Adult care services Sub Category: Assessment and care plan

• complete a safeguarding review of the incidents involving the other patient and the alleged assault by staff members;
• provide Mrs D and her family with a clear letter explaining the outcome of the review completed;
• ensure and provide evidence that the safeguarding incidents were reported to the Care Quality Commission.

Case Ref: 20 011 347 Category: Education Sub Category: Special educational needs

• We found the Council's counselling service did not keep case records of its contacts with parents. The Council has agreed to remind staff of the need to record discussions they have with parents and any outcomes from those discussions within the young person’s case records. Where a decision about deferring or starting support is made the counselling service should send an email/text to confirm what was discussed.
• We found the Council's counselling service did not provide advice about when it would need a new referral. The Council agreed to update the Services revised procedures to reflect how long the counselling service will keep a referral pending for.

Case Ref: 20 010 858 Category: Education Sub Category: Special educational needs

• The Council agreed to confirm the approved plans and the timescale for their completion following the initial review of the statutory SEND pathway it has conducted.

Case Ref: 20 006 310 Category: Adult care services Sub Category: Charging

• The Council has agreed to review procedures and training to ensure finances are always appropriately considered as part of an assessment.
• The Council has agreed to consider the causes for the delays in this case and ensure any learning points are actioned.