There are 98 results
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Case Ref: 19 012 107 Category: Education Sub Category: Other
- Revise corporate complaints policy to ensure there are clear timescales and progressions at all stages.
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Case Ref: 19 011 176 Category: Adult care services Sub Category: Assessment and care plan
- Review the complaints process to provide a check to ensure complaints are not missed
- Remind staff about the Choice of Accommodation regulations, the process officers should follow, and the importance of recording how officers have reached decisions.
- Remind staff about communicating, where possible in writing, reasons for decisions.