Case Ref: 19 011 371 Category: Education Sub Category: Alternative provision

• The Council will take steps to ensure staff are aware of their legal duties to ensure children are in school or otherwise receiving suitable education. And inform the Ombudsman of the action taken.
• Take steps to ensure staff are aware of the need to consult with schools in line with the SEN Code of Practice. And inform the Ombudsman of the action taken.

Case Ref: 19 011 176 Category: Adult care services Sub Category: Assessment and care plan

• Review the complaints process to provide a check to ensure complaints are not missed
• Remind staff about the Choice of Accommodation regulations, the process officers should follow, and the importance of recording how officers have reached decisions.
• Remind staff about communicating, where possible in writing, reasons for decisions.

Case Ref: 18 007 413 Category: Adult care services Sub Category: Disabled facilities grants

• The Council has agreed to (a) ensure its HIA has a complaints policy, and (b) the policy is explained on its website.