Case Ref: 25 002 804 Category: Education Sub Category: School admissions

• The Council agreed to review its published admission arrangements policy and online guidance to ensure this reflects the School Admissions Code and the non-statutory guidance about making decisions on requests for delayed entry.
• The Council agreed to provide guidance to panel members about the correct approach to follow when deciding delayed entry applications for summer born children.

Case Ref: 25 000 136 Category: Housing Sub Category: Homelessness

• The Council agreed to review how it can make provision for larger families in unsuitable temporary accommodation in the future.
• The Council agreed to review/create a policy for the procurement of larger properties which would increase the supply of temporary suitable accommodation.

Case Ref: 24 019 533 Category: Education Sub Category: Special educational needs

• The Council will ensure it has robust procedures to ensure it complies with actions to remedy a complaint and tracks actions until they are complete.

Case Ref: 24 019 532 Category: Education Sub Category: Special educational needs

• The Council will ensure officers are aware thats.19 duties can be engaged when a child is ‘otherwise’ unable to attend school. It should ensure s.19 decisions are made at the relevant time, properly recorded, and shared with parents with reasons given for the decision.

Case Ref: 24 019 044 Category: Education Sub Category: Special educational needs

• The Council will remind its staff of the need to complete annual reviews and amendment of EHC Plans within statutory timeframes.
• The Council will remind its staff of the need to check special educational provision is in place and be able to evidence how it has discharged its duty under s.42 Children and Families Act 2014.
• The Council will remind its staff of the need to consider if a duty under s.19 Education Act to provide alternative education is triggered when a child is unable to attend school due to exclusion, illness or otherwise and to be able to evidence the decision made and reasoning for the decision.

Case Ref: 24 017 381 Category: Planning Sub Category: Planning applications

• The Council was at fault because the description in a planning decision did not explain what new use it had approved. The Council will review its practices and procedures and make any improvements necessary to reduce the likelihood of the fault happening again. If it makes changes to its practices and procedures, it should ensure planning officers are aware and understand them.
• The Council will ensure any necessary training is completed when the review is complete.
• The Council will share the outcome of the review with the relevant oversight and scrutiny committee.

Case Ref: 24 008 257 Category: Education Sub Category: Special educational needs

• The Council will remind its SEND staff of its duty to ensure it issues decisions which always sets out appeal rights to parents and young people. This includes when requests for Education, Health, and Care needs assessment or reassessments are received, and a decision has been made.
• The Council will review the current staffing levels within its special educational needs team and how it allocates cases. This is to ensure it has sufficient staff available to respond to and action Education, Health, and Care plan assessments and annual reviews within the statutory timescales, including when existing staff leaves or are unexpectedly absent.

Case Ref: 24 007 066 Category: Environment and regulation Sub Category: Noise

• The council will review the case to see what lessons can be learnt to prevent a reoccurrence of the delays in considering enforcement action.

Case Ref: 24 002 513 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to issue a reminder to all staff responsible for investigating complaints of potential statutory nuisance, on the importance of communicating the decision to end an investigation in writing. Also, to ensure that such decisions include reasons for ending the investigation.

Case Ref: 23 018 878 Category: Education Sub Category: Other

• The Council will review how it will ensure that adjudication letters are sent in line with the statutory complaints procedure.
• The Council has agreed to review how it will ensure that it considers our guidance on remedies for upheld complaints.