Gravesham Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Gravesham Borough Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
1 upheld decision
View upheld decisionsAdjusted for Gravesham Borough Council's population, this is
0.9 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 1 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Gravesham Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Gravesham Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Gravesham Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 23 001 386
Category: Environment and regulation
Sub Category: Antisocial behaviour
- The Council will produce new staff guidance for anti-social behaviour cases.
Case reference: 21 017 774
Category: Planning
Sub Category: Enforcement
- Ensure that staff are reminded of the importance of adhering to timescales when responding to a complaint and where delays occur complainants are kept informed.
- Provide the Ombudsman with a copy of its revised procedure for handling complaints about noise nuisance, specifically addressing the technical issue highlighted with Council B
Case reference: 21 011 626
Category: Housing
Sub Category: Allocations
- The Council will ensure its staff who deal with members of the public are aware of the Council's duties under the Equality Act 2010. The Council has agreed to circulate a reminder to all relevant staff about ensuring people are routinely asked or prompted about any reasonable adjustments.
Last updated: 4 April 2015