Case Ref: 23 001 386 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will produce new staff guidance for anti-social behaviour cases.

Case Ref: 21 017 774 Category: Planning Sub Category: Enforcement

• Ensure that staff are reminded of the importance of adhering to timescales when responding to a complaint and where delays occur complainants are kept informed.
• Provide the Ombudsman with a copy of its revised procedure for handling complaints about noise nuisance, specifically addressing the technical issue highlighted with Council B

Case Ref: 21 011 626 Category: Housing Sub Category: Allocations

• The Council will ensure its staff who deal with members of the public are aware of the Council's duties under the Equality Act 2010. The Council has agreed to circulate a reminder to all relevant staff about ensuring people are routinely asked or prompted about any reasonable adjustments.

Case Ref: 18 019 638 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council should review its enforcement policy in relation to residents dropped kerb parking enforcement. It should provide evidence of its review to the Ombudsman.