Case Ref: 20 005 512 Category: Adult care services Sub Category: Assessment and care plan

• The Council is to remind relevant staff of the timescales for investigation of adult social care complaints set out in its feedback policy.

Case Ref: 20 004 148 Category: Children's care services Sub Category: Friends and family carers

• the Council has agreed to: review its Family and Friends Care Policy (2018) to ensure it contains sufficient directions to staff on the information carers in informal family arrangements should be given. Clear directions to staff should be provided on when decision letters should be sent
• the Council has agreed to: issue a reminder to children’s services staff about the differing duties under the Housing Act 1996 and the Children Act 1989, the relevant court case from 2009 which explains why the Children Act takes precedent, and the statutory guidance Prevention of homelessness and provision of accommodation for 16 and 17 year old young people who may be homeless and/or require accommodation, 2018
• the Council has agreed to: review similar cases over the last six months where the Council has decided a private family arrangement is in place for a 16 or 17 year old young person. This is to ensure no other cases have been affected in this way
• the Council has agreed to: share this decision with relevant staff members.

Case Ref: 20 000 544 Category: Children's care services Sub Category: Child protection

• The CCL investigated PA and his wife for a year believing they may have fabricated evidence that their son was suffering from an ASD. At no point did it have him assessed to see if he did. He was diagnosed, eventually, after a court recommended an assessment, with a disorder often linked to autism. I recommended that, if ever it investigated someone for similar reasons in future it would immediately, where possible, have the child assessed for that condition.

Case Ref: 20 000 437 Category: Environment and regulation Sub Category: Licensing

• The Council will remind members of the Licensing Committee and officers taking minutes of the need to keep appropriate records of discussions at Committee and the need to give reasons for any decisions made.