Case Ref: 25 000 447 Category: Adult care services Sub Category: Assessment and care plan

• The Council will, through staff meetings or other appropriate methods, ensure relevant teams within the Council have an understanding of specialist deafblind guidance, including the use if correct terminology for future Care Act 2014 assessments
• The Council will review the relevant care assessment policy to ensure correct use of deafblind guidance in future Care Act 2014 assessments.

Case Ref: 24 017 988 Category: Education Sub Category: Alternative provision

• The Council should share a copy of the action plan it has developed to address issues found to ensure a more joined up response within internal departments when it comes to school attendance concerns.

Case Ref: 24 016 179 Category: Education Sub Category: Special educational needs

• The Council will consider and implement a way to make sure that if an officer is not at work or is on a phased return, their tasks are reallocated so that work (such as putting a request before the panel) is not delayed and parents are not left to fall between the gaps.

Case Ref: 24 009 357 Category: Education Sub Category: Special educational needs

• The Council will provide evidence it has put in place a new process for multidisciplinary meetings to be held earlier after a special educational needs and disabilities (SEND) tribunal order has been issued.
• The Council will send the Ombudsman evidence to show it has adopted a new casework management system to generate pre-approved letters to minimise human errors. The evidence will show the letters have been reviewed in relation to terminology, transparency and signposting information.
• The Council will send the Ombudsman evidence it has provided tribunal and legal training for officers in the Council's special educational needs and disabilities (SEND) team.
• The Council will send the Ombudsman evidence to show it has sought internal approval to enhance resolution officer capacity with a focus on logging, monitoring and tracking special educational needs and disabilities (SEND) tribunal compliance and all areas of resolution.
• The Council will remind relevant staff to ensure monitoring of Education, Health and Care (EHC) Plans takes place in line with the increases stated in EHC Plans.

Case Ref: 24 004 877 Category: Transport and highways Sub Category: Highway repair and maintenance

• Share this decision with the relevant staff including, those responsible for responding to highway and land drainage enquiries.

Case Ref: 23 018 973 Category: Education Sub Category: Special educational needs

• The Council has also agreed to issue written reminders to relevant staff to ensure they are aware of •the Council’s duties under section 19 of the Education Act 1996 to provide provision or suitable education for children of compulsory age who cannot attend school because of exclusion, medical reasons or otherwise.•the Council’s duty to meet statutory timescales for EHC needs assessments and EHC Plans.

Case Ref: 23 018 856 Category: Children's care services Sub Category: Other

• The Council has agreed to send us the outcome of a review into its complaint-handling procedures, including an action plan for reducing delays in the future.
• The Council has agreed to send us an action plan setting out how it has fixed, or will fix, the problems experienced in this complaint with its child protection investigation and case recordings.

Case Ref: 23 017 410 Category: Planning Sub Category: Planning applications

• Remind planning officers of the planning guarantee and put systems in place to ensure action is taken to meet the required timescales.

Case Ref: 23 016 738 Category: Adult care services Sub Category: Residential care

• Remind relevant staff of considering all available evidence when carrying out a safeguarding enquiry.
• Remind the Home of the requirement to include skin care and pressure sore prevention in the care plan.

Case Ref: 23 015 698 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with evidence it has reviewed its Education, Health and Care Plan decision letter template.
• The Council will provide the Ombudsman with evidence it has reviewed annual review arrangements to ensure the they were understood by relevant staff.
• The Council will provide the Ombudsman with evidence it has reviewed handover arrangements between special educational needs and disabilities (SEND) case officers to ensure robust and consistent practice is in place with appropriate oversight.
• The Council will provide the Ombudsman with evidence it has secured new funds for its computer systems to support service improvements and evidence when the changes will take place.