Case Ref: 23 011 394 Category: Education Sub Category: Special educational needs

• Review its policy regarding medical evidence and children who cannot attend school because of health needs and include the relevant information on its website.

Case Ref: 23 009 531 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to takes steps to ensure that when families express the wish to move relatives to a different setting that full and clear advice is given promptly on the process to follow with timescales for any action by the Council.

Case Ref: 23 009 308 Category: Adult care services Sub Category: Charging

• The Council will remind staff of the importance of carrying out financial assessments in a timely manner; and
• The Council will put in place a process to ensure staff are aware of when a financial assessment is due to be completed. This is to ensure it does not rely on individuals, or their representatives, chasing it to carry out overdue assessments.

Case Ref: 23 007 131 Category: Education Sub Category: School admissions

• The Council will issue written reminders to clerks to ensure they record the reasons for the panel’s decision at both stages of the school admissions appeals process and they provide detailed explanations to parents/guardians in the decision letters.

Case Ref: 23 003 805 Category: Education Sub Category: School admissions

• The Council will remind all clerking staff of the need to clearly record how the school admissions panel reached its decisions and the reasons for the decisions at both stages of the appeal process.

Case Ref: 23 003 552 Category: Adult care services Sub Category: Charging

• The Council has agreed to confirm the action it has taken to implement the recommended service improvements agreed in January 2023 and identify the action it is going totake to ensure complaints are dealt with more promptly and follow-up actions are carried out without delay.

Case Ref: 23 000 585 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to identify the action it is going to take to ensure safeguarding enquiriesare not allowed to drift and are brought to timely conclusions.

Case Ref: 23 000 332 Category: Adult care services Sub Category: Other

• The Council should review what happened in this complaint, what went wrong and set out how the Council will ensure as far as possible this does not occur again.

Case Ref: 22 015 619 Category: Children's care services Sub Category: Other

• The Council has agreed to provide training to council officers on identifying complaints that should be considered under the Children Act Statutory Complaints Procedure.

Case Ref: 21 015 599 Category: Adult care services Sub Category: Residential care

• The Council will obtain copies of nutritional care plans for the residents it funds in the care home to ensure risk assessments and plans are reviewed and up to date.