Case Ref: 23 003 805 Category: Education Sub Category: School admissions

• The Council will remind all clerking staff of the need to clearly record how the school admissions panel reached its decisions and the reasons for the decisions at both stages of the appeal process.

Case Ref: 23 003 552 Category: Adult care services Sub Category: Charging

• The Council has agreed to confirm the action it has taken to implement the recommended service improvements agreed in January 2023 and identify the action it is going totake to ensure complaints are dealt with more promptly and follow-up actions are carried out without delay.

Case Ref: 23 000 585 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to identify the action it is going to take to ensure safeguarding enquiriesare not allowed to drift and are brought to timely conclusions.

Case Ref: 23 000 332 Category: Adult care services Sub Category: Other

• The Council should review what happened in this complaint, what went wrong and set out how the Council will ensure as far as possible this does not occur again.

Case Ref: 22 015 619 Category: Children's care services Sub Category: Other

• The Council has agreed to provide training to council officers on identifying complaints that should be considered under the Children Act Statutory Complaints Procedure.

Case Ref: 21 015 599 Category: Adult care services Sub Category: Residential care

• The Council will obtain copies of nutritional care plans for the residents it funds in the care home to ensure risk assessments and plans are reviewed and up to date.

Case Ref: 22 009 277 Category: Other Categories Sub Category: Other

• The Council has agreed to remind all staff that the Equality Act duty is proactive, so reasonable adjustments must be considered as soon as the Council becomes aware that a person has a disability, and if reasonable, the adjustments should be put in place.

Case Ref: 22 006 738 Category: Children's care services Sub Category: Disabled children

• The Council has agreed to provide us with evidence of its procedural review for Blue Badge applications for children. This should include a review of: the format and content of decision letters sent to unsuccessful applicants to ensure they give detailed feedback about why the application was unsuccessful;the Council's document handling system to ensure it allows applicants to upload all their supporting documents and signposts them to the relevant team should they require support with this.

Case Ref: 22 000 253 Category: Children's care services Sub Category: Other

• The Council has agreed to :• ensure an action plan with timescales,is produced after the completion of every statutory complaint which completesthe process; • introduce a monitoring system to ensure the recommendations are implemented: and• if delays or problems occur in implementingrecommendations the case is referred promptly to a senior manager for action.

Case Ref: 21 016 545 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to remind relevant staff of the importance of reviewing adult care plans in line with the guidance, and completing capacity assessments for adults who may lack capacity in a timely manner.
• The Council was at fault for not following the guidance when making its decision on a deprivation of assets. It will share the learning from this decision with staff members who consider deprivation of assets.