Case Ref: 24 004 877 Category: Transport and highways Sub Category: Highway repair and maintenance

• Share this decision with the relevant staff including, those responsible for responding to highway and land drainage enquiries.

Case Ref: 23 018 973 Category: Education Sub Category: Special educational needs

• The Council has also agreed to issue written reminders to relevant staff to ensure they are aware of •the Council’s duties under section 19 of the Education Act 1996 to provide provision or suitable education for children of compulsory age who cannot attend school because of exclusion, medical reasons or otherwise.•the Council’s duty to meet statutory timescales for EHC needs assessments and EHC Plans.

Case Ref: 23 018 856 Category: Children's care services Sub Category: Other

• The Council has agreed to send us the outcome of a review into its complaint-handling procedures, including an action plan for reducing delays in the future.
• The Council has agreed to send us an action plan setting out how it has fixed, or will fix, the problems experienced in this complaint with its child protection investigation and case recordings.

Case Ref: 23 017 410 Category: Planning Sub Category: Planning applications

• Remind planning officers of the planning guarantee and put systems in place to ensure action is taken to meet the required timescales.

Case Ref: 23 016 738 Category: Adult care services Sub Category: Residential care

• Remind relevant staff of considering all available evidence when carrying out a safeguarding enquiry.
• Remind the Home of the requirement to include skin care and pressure sore prevention in the care plan.

Case Ref: 23 015 698 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with evidence it has reviewed its Education, Health and Care Plan decision letter template.
• The Council will provide the Ombudsman with evidence it has reviewed annual review arrangements to ensure the they were understood by relevant staff.
• The Council will provide the Ombudsman with evidence it has reviewed handover arrangements between special educational needs and disabilities (SEND) case officers to ensure robust and consistent practice is in place with appropriate oversight.
• The Council will provide the Ombudsman with evidence it has secured new funds for its computer systems to support service improvements and evidence when the changes will take place.

Case Ref: 23 011 394 Category: Education Sub Category: Special educational needs

• Review its policy regarding medical evidence and children who cannot attend school because of health needs and include the relevant information on its website.

Case Ref: 23 009 531 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to takes steps to ensure that when families express the wish to move relatives to a different setting that full and clear advice is given promptly on the process to follow with timescales for any action by the Council.

Case Ref: 23 009 308 Category: Adult care services Sub Category: Charging

• The Council will remind staff of the importance of carrying out financial assessments in a timely manner; and
• The Council will put in place a process to ensure staff are aware of when a financial assessment is due to be completed. This is to ensure it does not rely on individuals, or their representatives, chasing it to carry out overdue assessments.

Case Ref: 23 007 131 Category: Education Sub Category: School admissions

• The Council will issue written reminders to clerks to ensure they record the reasons for the panel’s decision at both stages of the school admissions appeals process and they provide detailed explanations to parents/guardians in the decision letters.