Case Ref: 22 006 163 Category: Other Categories Sub Category: Other

• The Council has agreed to review its handling of this case and consider how it can improve its management of the Energy Efficiency Improvement (EEI) Scheme in the future.

Case Ref: 21 018 631 Category: Planning Sub Category: Enforcement

• Review procedures to ensure that decisions on enforcement matters are properly recorded and communicated

Case Ref: 22 008 257 Category: Adult care services Sub Category: Charging

• The Council will ensure it tells relevant officers to provide information leaflets on charging to people receiving adult social care at the earliest opportunity, even where a financial assessment will be delayed.

Case Ref: 22 006 410 Category: Education Sub Category: Special educational needs

• The Council has agreed, within three months, to review themonitoring of alternative educational provision to ensure it regularly assesses if the provision remains suitable.

Case Ref: 22 005 725 Category: Children's care services Sub Category: Friends and family carers

• The Council agreed to remind relevant officers who sit on review panels for Special Guardianship Allowance payments to ensure their reports and conclusions accurately reflect the evidence submitted by appellants and explain their reasons.

Case Ref: 22 005 552 Category: Adult care services Sub Category: Charging

• The Council has agreed to ensure clear information, in writing, is provided about the potential for future care charges by the Council’s hospital based social workers when patients are discharged into residential care from hospital.
• The Council has agreed to ensure the factsheet on charging for residential care is provided at the same time as the Council carries out a needs assessment for residential care so that people are made aware of the potential charges as soon as possible.

Case Ref: 22 002 850 Category: Education Sub Category: School admissions

• The Council has agreed to:•by training or other means remind panels of the need to consider and satisfy themselves at stage 1 that the admission arrangements were correctly applied, in line with statutory guidance
• •by training or other means remind clerks of the need to record robust and clear reasons for the panel’s decision at both stages of the appeal process.

Case Ref: 21 019 049 Category: Adult care services Sub Category: Charging

• The Council has agreed to:•provide the Ombudsman with evidence of the Council’s implementation of its new online financial assessments after its introduction in April 2023 (next financial year)
• •provide the Ombudsman with an explanation and evidence of how the Council will monitor the performance of its new online financial assessment process to ensure service users are notified of any changes in their care fees contributions in a timely manner.

Case Ref: 21 014 061 Category: Housing Sub Category: Private housing

• the Council has also agreed to circulate a reminder to relevant staff about ensuring people are routinely asked or prompted about any reasonable adjustments. The service should not wait for the person to tell them what adjustments they require. This reminder should include information on how the Council expects decisions on reasonable adjustments to be communicated to the individual.

Case Ref: 21 012 182 Category: Education Sub Category: School transport

• The Council has reviewed its school transport policy, which now complies with Government guidance.