Case Ref: 20 006 125 Category: Education Sub Category: School transport

• The Council will ensure that in all new and amended Education Health and Care plans it makes clear whether the school named was the parent's preference and, if there is a nearer suitable school, clarify that the family is responsible for any extra transport costs. It will ensure staff are aware of the need to do this through appropriate training.
• The Council will review how transport arrangements for young people with special educational needs and disabilities are considered, and review the information it provides for families.
• The Council will review its school transport appeals process and the information it provides to applicants to ensure they are aware they can ask for a stage 1 and stage 2 review of school transport decisions in line with statutory guidance.

Case Ref: 20 005 046 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to share the lessons learned around assessing fluctuating care needs, with relevant adult social care staff and assessors.
• The Council will also inform the Ombudsman of the wider audit it is carrying out in the way care agency B has invoiced the Council.

Case Ref: 20 002 566 Category: Adult care services Sub Category: Residential care

• The Council has agreed to review the Care Provider’s practice to ensure that people supporting residents are consulted with where appropriate and kept suitably informed.
• The Council has agreed to review the Care Provider’s practice to ensure records and documentation are properly completed particularly around: •Personal information. •Falls and head injuries. •Contact with family and others. •Mental capacity. •Daily logs.
• The Council has agreed to ensure both the Council’s and care providers’ complaints processes consider potential conflicts with investigations by other bodies at the earliest opportunity. This should ensure that complaints are only put on hold where essential.
• The Council has agreed to review practice by social workers generally, to ensure care providers have all necessary information about individuals referred by the Council.

Case Ref: 20 001 116 Category: Adult care services Sub Category: Domiciliary care

• The Council agreed to review the improvements made by the Care Provider and the impact on complaints received and sharing its findings with the Care Provider.