Case Ref: 19 012 062 Category: Children's care services Sub Category: Friends and family carers

• Ensure relevant staff are reminded of the Council’s policy on legal support for applicants of Child Arrangements Orders.
• Ensure relevant staff are reminded of the Council’s ability to pay a discretionary allowance to Child Arrangements Order holders, and they should determine whether applicants need financial support as part of the permanence planning process.

Case Ref: 19 009 078 Category: Adult care services Sub Category: Disabled facilities grants

• The Council should remind the Occupational Therapy service of the need to keep full and accurate records of all assessments completed on its behalf. It should also consider whether there are any changes it can make to its arrangements with the Occupational Therapy service, to ensure it has access to all records of work completed on the Council’s behalf.

Case Ref: 18 020 012 Category: Adult care services Sub Category: Assessment and care plan

• Ensure all relevant staff are aware of Ms Y's reasonable adjustments and their responsibilities under the Equality Act 2010. Also, consider what steps they can take to ensure other departments comply with all of Ms Y's reasonable adjustments if they need to send her letters.