Case Ref: 19 010 399 Category: Adult care services Sub Category: Residential care

• Within three months of our decision, the Council will send the Ombudsman an explanation of what it has done to ensure the Home has: reviewed its policies and procedures on sudden and unexpected deaths in residential care, including record keeping, to ensure they comply with all relevant legislation and guidance; and made all relevant staff aware of the reviewed policies and procedures.

Case Ref: 19 008 360 Category: Education Sub Category: Alternative provision

• The Council will review its procedures for children missing from school due to medical needs to improve tracking of pupils whose absence comes to the attention of the Council through other teams than the Inclusion Team; to consider introducing self referral to Inclusion team by families; and to improve signposting to the Inclusion Team and Named Officer for children with medical needs and to the Council's policy.

Case Ref: 18 019 191 Category: Adult care services Sub Category: Residential care

• The Council agreed to remind Edenmore Care Home that it should keep and retain all residents care records for at least three years, or in line with its document retention schedule.