Case Ref: 20 014 255 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to work with The Firs Residential Home to produce an action plan for improving record keeping and ensuring staff seek timely medical advice.

Case Ref: 20 014 128 Category: Education Sub Category: Special educational needs

• The Council will take action to ensure staff responsible for the completion of Education, Health and Care Plans act in accordance with the timeframes set out in the Special Educational Needs Code of Practice.

Case Ref: 20 013 274 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to remind relevant staff to challenge adult care providers that want to cancel care contracts, about their rationale for doing so.
• The Council agreed to remind staff to follow its standard operating procedures in resolving issues between adult care providers and clients.
• The Council agreed to review and confirm approval of Horizon Care's complaints policies and procedures in line with the Council's spot purchasing contract.

Case Ref: 20 011 502 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council agreed to review its road drainage inspection process to ensure it regularly identifies drains which have not been inspected in line with the Council's policies and takes action to complete any missed inspections.

Case Ref: 20 011 068 Category: Adult care services Sub Category: Safeguarding

• The Council will review its procedures to ensure there is proper planning of safeguarding investigations including the need for a communication strategy.

Case Ref: 20 010 965 Category: Adult care services Sub Category: Assessment and care plan

• Reviews its procedures for dealing with care providers increased hourly rates to ensure officers are clear about the process for dealing with these and to ensure care plan reviews are carried out in a timely way. This is to avoid the delays experienced in this case.

Case Ref: 20 009 394 Category: Education Sub Category: Special educational needs

• The Council has agreed to remind staff of the importance of opening SEN tribunal decisions and implementing the actions set out in decisions.

Case Ref: 20 005 633 Category: Education Sub Category: Special educational needs

• Develop a pathway for residential provision for children and young people. This should identify which service is responsible for assessing and arranging residential provision. It should also outline how social care and the SEN team will work together to ensure the child and family’s needs are met without delay.
• Use an anonymised account of this case as an example to train staff in the social care and SEN teams on the new children and young people’s residential provision pathway.

Case Ref: 19 013 780 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will ensure that all Council staff are made aware of the Armed Forces Covenant and informed of how they may need to consider it as part of their role at the Council.

Case Ref: 19 013 656 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to produce an action plan explaining how the Devon Partnership NHS Trust is going: a) improve its record keeping; and b) ensure officers take a more flexible approach to assessments, as required by the Care and Support Statutory Guidance.