Case Ref: 21 009 828 Category: Adult care services Sub Category: Charging

• The Council will identify improvements to processes in relation to care home fees.

Case Ref: 21 007 067 Category: Education Sub Category: Special educational needs

• The Council will put in place a process to monitor dates for annual reviews of EHCP’s and to follow up on those reviews once they have taken place to ensure the final EHCP is not delayed.

Case Ref: 21 006 646 Category: Education Sub Category: Special educational needs

• The Council should also provide evidence to us to show what action it has taken to ensure that its complaint process is not wrongly constrained in its application.

Case Ref: 21 003 770 Category: Education Sub Category: Special educational needs

• The Council will remind its staff of the importance of adhering to the process and statutory timescales for EHC needs assessments.
• The Council will remind its staff to follow the SEND Tribunal Orders, including in caseswhere the Council has agreed for the Tribunal to provide recommendations inareas outside SEN, unless it can show good reasons for not doing so.

Case Ref: 21 010 934 Category: Children's care services Sub Category: Looked after children

• The Council agreed to remind relevant staff of the need to inform complainants of their right to resubmit their complaints after concurrent investigation ending.

Case Ref: 21 007 609 Category: Adult care services Sub Category: Residential care

• The Council will provide us evidence to show the Care Provider, Mountbatten Lodge, has actioned the lessons it learned following the safeguarding investigation. This is in relation to the following areas: staff at the Care Home will record conversations they have had with healthcare professionals in relation to a resident’s care; there is good communication amongst staff about the care of the residents and that they are aware of recent changes to their care such as referrals being made to other healthcare services; staff are aware when a follow-up is required with other health care services such as the District Nurse Teams and GPs, they raise this with the management team and document the necessary information; and information that staff have recorded on the system is monitored and information in relation to skin tears and wounds is updated regularly.

Case Ref: 21 006 860 Category: Education Sub Category: Special educational needs

• the Council agreed to remind its staff to work jointly with parents, schools, and other professionals to ensure children’s EHC Plan provision is delivered as set out in the statutory guidance and its internal procedures. In particular, when it receives concerns about a school’s failure to provide the special educational needs provision of a child’s EHC Plan.

Case Ref: 21 004 445 Category: Children's care services Sub Category: Looked after children

• The Council agreed to remind relevant staff of the need to inform complainants of their rights to resubmit their statutory children's complaint after concurrent investigations have ended.

Case Ref: 21 002 110 Category: Education Sub Category: Special educational needs

• The Council will consider how it carries out consultation with schools and confirms placements.

Case Ref: 21 000 248 Category: Adult care services Sub Category: Other

• The Council will remind its care agency of the importance of care staff adhering to the planned timetable, particularly when the support involves medication times.It will also ensure all complaint outcomes are properly addressed in formal responses to service users.