Service improvements

Dacorum Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Dacorum Borough Council as a CSV file.

  • Dacorum Borough Council (21 006 954)

    Category: Planning Date: 28-Feb-2022

    Summary

    Mr B complained the Council wrongly confirmed an Article 4 Direction for an area in which he owns a plot of land. We found no fault in how the Council handled the Article 4 Direction process, we cannot therefore criticise the merits of its decision. Also, there was not fault in how it responded to Mr B’s complaint in 2021. However, it was at fault for failing to respond to him when he first brought his concerns to its attention in 2020. It has agreed to apologise to Mr B for the uncertainty this caused.

    Service improvements

    b)remind its staff to ensure reasonable complaints and concerns are responded to as set out in the Council’s complaints policy.

  • Dacorum Borough Council (21 006 599)

    Category: Planning Date: 28-Feb-2022

    Summary

    We will not investigate this complaint about matters surrounding a planning enforcement case. Mr X lives nearly 2 miles from the location of the alleged planning breach. We do not consider that any fault has caused Mr X an injustice that would justify our involvement.

    Service improvements

    c)remind its staff to respond to enforcement reports as set out in its Policy, and when it agrees to provide a response; d)remind its enforcement officers to provide realistic estimated timescales of the next steps in its enforcement process, when a request is made to it, as set out in its Policy; e)review the current enforcement cases within the Area and compare these with what have been reported to it. Thereafter, provide Mr B with the timescales for its next steps in the enforcement process. This may any no action, or further action as set out in the Council’s Policy.

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