Chelmsford City Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Chelmsford City Council
50% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
1 upheld decision
Adjusted for Chelmsford City Council's population, this is
0.6 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 2 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Chelmsford City Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Chelmsford City Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Chelmsford City Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 001 492
Category: Housing
Sub Category: Homelessness
- The Council agreed to remind its housing advice staff that they should consider whether it is reasonable for people who apply as homeless to continue to occupy property they are entitled to, including whether the property is affordable for them.
Last updated: 4 April 2015