Chelmsford City Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
0% Complaints upheld by Chelmsford City Council
0% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
0 upheld decisions
View upheld decisionsAdjusted for Chelmsford City Council's population, this is
0 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 1 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
The Ombudsman did not uphold any complaints in this period
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Chelmsford City Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 004 452
Category: Housing
Sub Category: Homelessness
- Look at what procedures it has in place to consider reasonable adjustments. The Council should identify why the adjustments Mr X needed were not picked up in his case and consider what measures it can put in place to ensure similar issues are not missed in the future.
Case reference: 22 001 492
Category: Housing
Sub Category: Homelessness
- The Council agreed to remind its housing advice staff that they should consider whether it is reasonable for people who apply as homeless to continue to occupy property they are entitled to, including whether the property is affordable for them.
Last updated: 4 April 2015