Chelmsford City Council (23 018 543)

Statement Upheld Private housing 22-Apr-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of private housing disrepair reports from his landlord. The Council has upheld the complaint and agreed to remedy Mr X’s injustice by paying him £200.

Chelmsford City Council (24 004 452)

Statement Upheld Homelessness 15-Nov-2024

Summary: Mr X complained about the way the Council handled his homelessness and housing register applications. Mr X said he did not have the correct priority on the housing register and did not receive the homelessness assistance he should have. We found the Council at fault for closing Mr X’s homelessness application early which meant there was a delay with him receiving the correct priority on the housing register. To remedy the injustice caused the Council agreed to make a payment to Mr X for the distress caused, backdate his priority on the housing register and carry out a service improvement.