Case Ref: 22 011 325 Category: Education Sub Category: Alternative provision

• The Council will review its policies and procedures concerning alternative education for children not attending school to ensure they comply with relevant legislation and government guidance.

Case Ref: 22 001 538 Category: Adult care services Sub Category: Residential care

• The Council has agreed to work with the care home to review the way in which it records and investigates incidents and if/when it refers incidents to the Council’s safeguarding team, identifying any training needs along the way if needed.
• The Council has agreed to share the lessons learned in the decision with the care home and the Council’s adult social care staff.

Case Ref: 21 011 449 Category: Other Categories Sub Category: Other

• The Council will monitor Change Grow Live's complaint handling so that performance meetings include: a standard agenda item to include an overview of each complaint; a change to the contract to specify the Council receives copies of any complaints that go beyond stage one and copies of final complaint reports and correspondence; a requirement that Change Grow Live provides evidence of how they are going to ensure learning from complaints is put into practice; a requirement that Change Grow Live provides the complainant with the Council's complaints team's contact details at each stage of its complaints process.
• The Council will ensure Change Grow Live updates its complaints procedure to signpost the Local Government and Social Care Ombudsman and it will ensure all Change Grow Live's complaint responses inform the complainant of their right to contact us, providing our contact details.
• The Council will ensure Change Grow Live's benzodiazepine policy is amended to reflect exceptional maintenance prescriptions.
• The Council will ensure Change Grow Live audits all patients taking benzodiazepines to ensure their programme is appropriate and in line with prescribing policy

Case Ref: 21 010 953 Category: Education Sub Category: Special educational needs

• The Council has agreed to:•by training or other means remind staff of the importance of carrying out and completing Education, Health and Care Plan annual reviews in a timely manner in line with statutory guidelines.

Case Ref: 21 010 583 Category: Adult care services Sub Category: Other

• The Council has agreed to share the lessons learned with its adult social care and finace staff.

Case Ref: 21 008 061 Category: Children's care services Sub Category: Child protection

• The Council will remind its staff they have to share the reports it produces in advance of child protection conferences with parents at least two working days before the conferences.

Case Ref: 21 006 895 Category: Education Sub Category: Special educational needs

• The Council has agreed to review how it manages concerns from professionals that SEN provisionis not being provided.
• The Council has agreed to review how it responds to complaints about provision and remind staff that issues do not have to be addressed only at annual reviews.
• The Council has also agreed to communicate with schools and providers that where changes are made toprovision, this should be done in agreement with the Council andparents/guardians of children

Case Ref: 21 004 478 Category: Adult care services Sub Category: Other

• The Council has agreed to review how the Adults and Autism Team communicates with the Finance Team to help improve the accuracy of invoices for care services and to ensure these are not sent out unnecessarily.

Case Ref: 21 001 193 Category: Education Sub Category: COVID-19

• The Council offered to review its internal processes for communicating Special Education and Disability Tribunal decisions to all relevant professionals involved in a case, following up on Tribunal outcomes and monitoring implementation of the decision.
• The Council agreed to ensure there is a procedure in place for reviewing cases of a staff member who is on long-term sick leave to ensure key actions are not missed.

Case Ref: 21 000 176 Category: Children's care services Sub Category: Friends and family carers

• Remind its staff to consider complaints about children’s services via the statutory complaint process as required.