Case Ref: 20 009 870 Category: Adult care services Sub Category: Safeguarding

• The Council will provide the LGSCO with details of a training event arranged to encourage good practice in respect of safeguarding investigations.

Case Ref: 19 015 379 Category: Adult care services Sub Category: Residential care

• The Council will provide an update on the outcome of the Home Improvement Plan

Case Ref: 20 003 498 Category: Children's care services Sub Category: Adoption

• The Council will, within three months of the date of the decision on this complaint, review lessons learned from this case and remind investigating officers of the need to have clear statements of complaint in order that clear outcomes can be achieved.

Case Ref: 19 014 125 Category: Adult care services Sub Category: Transport

• Remind mobility assessors of the need to tailor decision letters to say why applicants do not meet the eligibility criteria.

Case Ref: 19 013 359 Category: Children's care services Sub Category: Other

• The Council has now produced leaflets about the financial implications for carers if they agree to care for relatives' children.

Case Ref: 19 008 175 Category: Education Sub Category: Special educational needs

• The Council will remind staff of the importance of maintaining accurate records of telephone calls with parents of children with Special Educational Needs.