Case Ref: 21 006 895 Category: Education Sub Category: Special educational needs

• The Council has agreed to review how it manages concerns from professionals that SEN provisionis not being provided.
• The Council has agreed to review how it responds to complaints about provision and remind staff that issues do not have to be addressed only at annual reviews.
• The Council has also agreed to communicate with schools and providers that where changes are made toprovision, this should be done in agreement with the Council andparents/guardians of children

Case Ref: 21 004 478 Category: Adult care services Sub Category: Other

• The Council has agreed to review how the Adults and Autism Team communicates with the Finance Team to help improve the accuracy of invoices for care services and to ensure these are not sent out unnecessarily.

Case Ref: 21 001 193 Category: Education Sub Category: COVID-19

• The Council offered to review its internal processes for communicating Special Education and Disability Tribunal decisions to all relevant professionals involved in a case, following up on Tribunal outcomes and monitoring implementation of the decision.
• The Council agreed to ensure there is a procedure in place for reviewing cases of a staff member who is on long-term sick leave to ensure key actions are not missed.

Case Ref: 21 000 176 Category: Children's care services Sub Category: Friends and family carers

• Remind its staff to consider complaints about children’s services via the statutory complaint process as required.

Case Ref: 20 009 870 Category: Adult care services Sub Category: Safeguarding

• The Council will provide the LGSCO with details of a training event arranged to encourage good practice in respect of safeguarding investigations.

Case Ref: 19 015 379 Category: Adult care services Sub Category: Residential care

• The Council will provide an update on the outcome of the Home Improvement Plan

Case Ref: 20 003 498 Category: Children's care services Sub Category: Adoption

• The Council will, within three months of the date of the decision on this complaint, review lessons learned from this case and remind investigating officers of the need to have clear statements of complaint in order that clear outcomes can be achieved.

Case Ref: 19 013 359 Category: Children's care services Sub Category: Other

• The Council has now produced leaflets about the financial implications for carers if they agree to care for relatives' children.

Case Ref: 19 008 175 Category: Education Sub Category: Special educational needs

• The Council will remind staff of the importance of maintaining accurate records of telephone calls with parents of children with Special Educational Needs.