Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Cambridgeshire County Council (21 006 895)

Category : Education > Special educational needs

Decision : Upheld

Decision date : 28 Apr 2022

The Ombudsman's final decision:

Summary: We will not investigate Mrs X’s complaint that the Council failed to ensure her son’s (A’s) school made provision for his Education Health and Care Plan requirements. This is because it is unlikely our involvement would add to the investigation carried out by the Council or lead to a different outcome.

The complaint

  1. Mrs X complained the Council failed to ensure provision required in A’s Education Health and Care Plan (EHC Plan) was made by the school. She said this has been detrimental to A’s education and mental health. She wants the Council to take responsibility for implementing the EHC Plan rather than the onus being on the parents.

Back to top

The Ombudsman’s role and powers

  1. The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or may decide not to continue with an investigation if we decide:
  • we could not add to any previous investigation by the organisation, or
  • further investigation would not lead to a different outcome.

(Local Government Act 1974, section 24A(6))

Back to top

How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. Mrs X complained the Council failed to ensure that A’s school met the provision required in his EHC Plan. The Council considered Mrs X’s concerns and responded through its three-stage complaint process.
  2. The Council carried out a thorough investigation and identified an approach to address Mrs X’s concerns.
  3. We would be unlikely to achieve a different outcome if we were to investigate this complaint.

Back to top

Final decision

  1. We will not investigate Mrs X’s complaint because our involvement would be unlikely to add to the investigation carried out by the Council or lead to a different outcome.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page