Buckinghamshire County Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Buckinghamshire County Council
100% of complaints we investigated were upheld.
This compares to an average of 71% in similar authorities.
3 upheld decisions
View upheld decisionsStatistics are based on a total of 3 detailed investigations for the period between 1 April 2021 to 31 March 2022
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Buckinghamshire County Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2021 to 31 March 2022
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Buckinghamshire County Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 8% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 3 detailed investigations for the period between 1 April 2021 to 31 March 2022
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Buckinghamshire County Council
Council agrees to address its lack of suitable school transport for children with Special Needs
Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 19 020 843
Category: Education
Sub Category: Special educational needs
- The Council has agreed to ensure staff within its SEN Service are aware of the Council’s section 19 duties and how to escalate concerns where a young person is not accessing education.
Case reference: 18 018 286
Category: Adult care services
Sub Category: Domiciliary care
- The Council will write to the Ombudsmen to explain what action it will take to: - Ensure there is clear local guidance in place for AMHPs regarding the need to consult with nearest relatives as part of the Mental Health Act Assessment process, in accordance with the requirements of the Mental Health Act Code of Practice. The Council will also explain what action it will to take to ensure AMHPs are familiar with this guidance.
Case reference: 20 001 466
Category: Education
Sub Category: School transport
- The Council agrees to review its commissioning arrangements for transport for children with complex needs and disabilities to ensure there is sufficient, timely provision in the future.
Case reference: 19 020 940
Category: Education
Sub Category: Special educational needs
- The Council should reviewhow it ensures Education Health and Care Plans are reviewed annually.
- The Council should remind staff of their responsibility to complete reviews of Education Health and Care Plans annually and to provide information included in the review.
- The Council should review how it records and response to requests for personal budgets.
Case reference: 19 018 236
Category: Adult care services
Sub Category: Safeguarding
- The Council has agreed to: • Remind social care staff that the Council has a duty to provide accommodation for homelessness applicants if it has reason to believe they may be homeless, eligible for assistance and have a priority need.
- • Put in place a process for dealing with homelessness referrals involving people with care and support needs. Housing should satisfy itself that interim accommodation is being provided if there is reason to believe the person may be homeless, eligible for assistance and have a priority need.
Case reference: 19 018 053
Category: Education
Sub Category: Special educational needs
- Issue written reminders to its staff to ensure they are aware of: 1. Their duty to provide full-time education where a child cannot attend school because of exclusion, medical reasons or otherwise. 2. Their duty to provide the provision set out in a child’s EHC plan. 3. Their responsibility to complete reviews annually. 4. The timescales set out in legislation after the annual review of an EHC plan.
Case reference: 19 012 845
Category: Education
Sub Category: Special educational needs
- The Council agreed to remind staff that amendment notifications must be sent to parents within four weeks following annual reviews for Education, Health and Care Plans.
Case reference: 19 011 528
Category: Education
Sub Category: Special educational needs
- It will consider whether its procedures are robust enough to ensure SEND ordersare implemented in statutory timescales and tell us what action it has taken,or will take, to achieve this.
- The Council will review its commissioning arrangements for therapies for children ineducational settings which are in a different county and tell us what action ithas taken, or will take, to achieve this
Case reference: 18 014 794
Category: Education
Sub Category: Special educational needs
- Undertake a review of practice relating to the communication and execution of requests from the Council for SEND assessments and ensure guidance and recommendations are circulated to professionals in both the Council and the NHS Trust.
Last updated: 4 April 2015