Buckinghamshire County Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against Buckinghamshire County Council

Buckinghamshire County Council has agreed to look at the transport it has available to take children with Special Educational Needs to school, after it left one mother out of pocket when she had no alternative but to take her child to school every day.

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Public reports for Buckinghamshire County Council

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Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 19 000 746

Category: Adult care services

Sub Category: Safeguarding

  • The Council has agreed to remind its adult social care staff of the statutory requirement to make enquiries under section 42 of the Care Act if it has reason to think a person may be at risk of abuse or neglect and has needs for care and support which mean they cannot protect themselves.
  • The Council has agreed to remind its adult social care staff of the statutory requirement to carry out an assessment for any adult with an appearance of need for care and support.
  • The Council has agreed to ensure that when it is notified of concerns about a person’s welfare, and it decides not to offer an assessment of needs or not to commence safeguarding enquiries, it properly records the reasons for its decision.

Case reference: 18 012 103

Category: Adult care services

Sub Category: Domiciliary care

  • Reviews its guidance to officers carrying out care needs assessments to ensure they assess whether an individual has fluctuating needs in accordance with the Care and Support Statutory Guidance.
  • Reviews its guidance to officers assessing claims for DRE’s to ensure all claimed DREs are considered and the Council’s decisions on each DRE are properly recorded, including the reasons for the decision.

Case reference: 18 005 323

Category: Adult care services

Sub Category: Safeguarding

  • To stop problems with safeguarding adults recurring, the Council and the NHS Trust have agreed to work together to review joint working agreements, internal procedures, guidance, audit tools, training material and other documents relating to safeguarding, to ensure both organisations' policies and procedures are up to date, in line with relevant law and guidance, and accurately describe both organisations' responsibilities. They will publicise any changes to make all relevant Internal and external audiences aware. They will provide a copy of an improvement plan due in May 2019 to the Ombudsmen. They will provide evidence of the monitoring of the effect of the improvements on safeguarding, in the form of a summary of results and any action prompted by the results.
  • The Council and Trust will provide a copy of an improvement plan due in May 2019 to the Ombudsmen. They will also provide evidence of the monitoring of the effect of the improvements on safeguarding, in the form of a summary of results and any action prompted by the results.
  • To prevent misunderstandings about the Mental Capacity Act (MCA) causing problems to other service users, the Council has agreed to ensure all community mental health team staff providing social or mental health services are fully aware of the relevance of the MCA to their role.

Case reference: 17 016 036

Category: Adult care services

Sub Category: Direct payments

  • Within three months of the date of the final decision the Council and Trust will complete an action plan to address their faults in stopping a Direct Payment before they established if alternative provision was in place, and in failing to properly address their concerns about the use of the Direct Payments. In particular, the Council and Trust should ensure that appropriate systems and training are in place to keep Direct Payments under review, and that any concerns are appropriately addressed and followed up. The Council and Trust should also take steps to make sure care arrangements are clear when funding arrangements change.

Case reference: 18 004 192

Category: Adult care services

Sub Category: Assessment and care plan

  • Within one month of my decision: 1. remind officers that when the Council takes over all or part funding for a formally self funding resident in a care home it needs to make clear to both the resident and the Care Provider that the contract is now with the Council and the Care Provider should issue no further contract to the resident;

Case reference: 18 000 170

Category: Other Categories

Sub Category: Other

  • The Council should develop a protocol for dealing with future investigations involving the Coroner and his office which should follow the MoJ guidance and enable the Council to review complaints that concern allegations the office has failed to meet the MoJ service standards.

Case reference: 17 010 035

Category: Children's care services

Sub Category: Other

  • The Council has agreed to share the Ombudsman’s findings with its commissioning team, so it can consider the findings as part of its domiciliary care commissioning review.

Case reference: 17 005 157

Category: Education

Sub Category: Special educational needs

  • Advice given to the Council to consider in future when a child is out of school for an extended period whether therapies in an EHC Plan can be provided at home
  • Advice to Council to consider in future when a child is out of school for an extended period whether the family need a social care referral (to prevent child becoming isolated and provide breaks to the parents).

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Service improvements agreed by Buckinghamshire County Council

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Last updated: 4 April 2015

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