Case Ref: 24 002 809 Category: Education Sub Category: Alternative provision

• Provide guidance to staff to consider any action required under the Council’s statutory duties when it becomes aware of non-attendance at schools, and to record all actions, communication and decision making as part of this consideration.

Case Ref: 24 002 303 Category: Housing Sub Category: Homelessness

• The Council has agreed to share a copy of this decision with staff in the relevant departments to share the learning and the good practice highlighted by this case.
• The Council has agreed to identify and implement a process to enable the Council to pick up and deal with time-sensitive cases when an officer is off sick or on leave.
• The Council has agreed to remind staff responsible for responding to complaints that they should keep complainants informed of any delays and provide a new, realistic, deadline response for a response.
• The Council has agreed to remind staff responsible for responding to complaints that where the Council upholds the complaint, it should consider what it needs to do to remedy the injustice caused to the complainant.

Case Ref: 24 001 418 Category: Planning Sub Category: Enforcement

• The Council is at fault for severe delay in deciding whether to take enforcement action. The Council has agreed to carry out a lessons learned exercise from the complaint to identify the reasons behind the severe delay in its planning enforcement. The Council will then incorporate the findings into the its existing improvement plan for Planning Enforcement and Development Management.The Council has agreed to share its progress against its planning and development improvement plan with the Ombudsman.
• The Council has agreed to share the Ombudsman's decision with the relevant overview and scrutiny committee as part of its existing planning and development improvement plan reporting and share the record of the meeting with the Ombudsman.

Case Ref: 23 018 628 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council were at fault because it did not update it's amended waste collection services on its electronic timetable that would allow customers to check when collections were due. It agreed it would identify any process changes it needed to put in place before it made any further changes to avoid confusion in the future.

Case Ref: 23 018 415 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will remind staff dealing with anti-social behaviour case reviews of the statutory guidance about keeping victims informed of updates within the anti-social behaviour case review.

Case Ref: 23 017 332 Category: Education Sub Category: Special educational needs

• The Council agreed to produce an action plan to show how the Council will meet the statutory timescales for all stages of the process, from receiving the request for an Education health care needs assessment, to issuing a final Education health and care plan

Case Ref: 23 017 134 Category: Education Sub Category: Special educational needs

• The Council should share this decision with the relevant staff.

Case Ref: 23 016 580 Category: Environment and regulation Sub Category: Licensing

• The Council has agreed that it will update its website to advise applicants that it may take four weeks to process an application and that applications can be accepted up to six weeks in advance.

Case Ref: 23 015 115 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind relevant staff that they must complete adult social care needs assessments in a reasonable and proportionate timescale.