Case Ref: 19 007 723 Category: Adult care services Sub Category: Assessment and care plan

• The Council has prepared a briefing for all relevant staff who carry out Mental Capacity Assessments or best interest decision making to remind them: • of the decision specific nature of MCA decisions; • of clearly recording the reasons for best interest decisions; • of ensuring effective follow up of best interest decisions; to ensure outcomes are specific, measurable, achievable, relevant and with a clear timescale.
• The Council will also explain what measures it has taken to avoid a repeat where a complaint response became heavily delayed in a disagreement about which service area has responsibility to respond.

Case Ref: 18 017 789 Category: Planning Sub Category: Planning applications

• The Council will make procedural changes to improve its complaint handling and record keeping.