Case Ref: 21 018 896 Category: Education Sub Category: Special educational needs

• The Council has agreed to identify and implement a mechanism to ensure the Council checks SEN provision is in place following a phase transfer and/or issuing a new or amended EHC Plan.

Case Ref: 21 017 107 Category: Planning Sub Category: Planning applications

• The Council agreed to review its online guidance around pre-application advice for non-material amendment planning applications so it clearly explains what information applicants should provide so the case officer can provide informed advice. The guidance should also manage an applicant's expectations that any advice is not binding.

Case Ref: 21 015 811 Category: Education Sub Category: Special educational needs

• Within two months of my decision the Council should review its procedure to ensure there is a process in place to identify when production of an EHCP is approaching the 20 week date to ensure timescales are not breached.

Case Ref: 21 013 440 Category: Other Categories Sub Category: Other

• The Council was at fault for not properly documenting or disclosing its decision-making when rejecting some applications for community funding. The Council has agreed to change its procedures, so its decision-making is clearly recorded and available to the public.

Case Ref: 21 011 798 Category: Environment and regulation Sub Category: Noise

• The Council should remind officers of the need to follow its noise policy and issue case closed letters when appropriate.

Case Ref: 21 007 917 Category: Planning Sub Category: Enforcement

• Formulate a plan as to how the Council will resolve outstanding planning enforcement matters,with expected timescales where possible so that there is no avoidable delay,and communicated this to the complainant.

Case Ref: 21 000 088 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to share the lessons learned with its adult safeguarding team.

Case Ref: 21 010 585 Category: Planning Sub Category: Enforcement

• The Council agreed to monitor and review its plan to deal with its backlog of enforcement cases, to ensure it is adequately resourced.
• The Council agreed to report our findings and its progress in reducing the backlog of cases to the Council’s Growth and Regeneration Committee. The Committee may, at its discretion, decide whether it needs to continue to check progress in reducing the case backlog.

Case Ref: 21 007 446 Category: Education Sub Category: Special educational needs

• • Update the Ombudsman with the Council’s progress in relation to reducing the number of live EHC assessment case that are over the 20-week statutory timescale.
• • Send a copy of the final decision to the relevant scrutiny committee so there is democratic oversight of the extent of the problems affecting children and families waiting for EHC assessments in Bristol.
• • Develop and implement a mechanism to assist it record when it has chased outstanding information from professionals for EHC assessments

Case Ref: 21 004 999 Category: Other Categories Sub Category: Leisure and culture

• The Council agreed to take steps to ensure case management of allotment cases have proper records of site visits, contact with tenants, photographs taken, and formal notices served.
• The Council agreed to identify the reasons why it failed to take action set out in its stage 2 response and take steps to ensure this failure cannot be repeated in future.
• The Council agreed to identify the reasons why it delayed dealing with the complainant's formal complaint and take steps to ensure this failure is not repeated in the future.
• The Council agreed to identify the reasons why the £250 payment to the complainant was delayed by 3 months and ensure this failure is not repeated on future cases.