Bracknell Forest Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against Bracknell Forest Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 20 002 959

Category: Education

Sub Category: Special educational needs

  • The Council will complete a learning review with an independent reviewer to identify any further improvements needed regarding children missing from education.

Case reference: 19 017 279

Category: Education

Sub Category: Alternative provision

  • As a result of the complaint the Council has decided to carry out a thorough review of its systems for identifying and supporting pupils who are absent from school for medical reasons. It is also carrying out an independent review to ensure it has all the education policies required by statutory guidance in place and that they are up-to-date.

Case reference: 18 006 369

Category: Education

Sub Category: School transport

  • Review its policy and procedures to ensure the correct criteria are applied in future in similar cases.
  • Review the content of decision letters to ensure compliance with the Council’s revised policy.
  • Arrange training for both officers and panel members on the revised policy to ensure it is properly understood and applied in future.


Service improvements agreed by Bracknell Forest Council

View all

Last updated: 4 April 2015

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.