Effective Complaint Handling
We offer training to individuals working for local authorities, organisations and care providers under our jurisdiction.
Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints. It is aimed at officers and managers who are responsible for investigating and making decisions about complaints, across the wide range of services delivered by organisations we receive complaints about.
The Effective Complaint Handling course is CPD Accredited and is delivered by experienced Ombudsman investigators.
Modules will only be available to officers who have completed our Effective Complaint Handling training.
Download our Effective Complaint Handling course flyer
Key details
- Format: Online via MS Teams
- Duration: 4.5 hours (10am – 2.30pm)
- Cost: £85 per delegate
- Delegate numbers: Maximum four officers per council/ care provider on each date
Dates available - council delegates
- Monday 30 November - waiting list only
- Thursday 10 December - waiting list only
- Tuesday 15 December- waiting list only
- Tuesday 19 January
- Wednesday 27 January
Dates available – care provider delegates
Our next care provider dates will be released in 2027.
How to apply
Please complete our booking form in one of the two formats below, and email it to training@lgo.org.uk
Our terms and conditions can be found on the booking form or you can download a copy.
Contact
To contact our training team, email training@lgo.org.uk