Local Government and Social Care Ombudsman appoints new Director of Corporate Services The Local Government and Social Care Ombudsman (LGSCO) has appointed James Strachan as its new Director of Corporate Services. James joins from Eastleigh Borough Council in Hampshire, where he has served as Chief Executive for the past four years. He brings a wealth of experience from across local and central g ...

Bournemouth Borough Council Find local authorities Annual statistics Sort annual statistics for Bournemouth Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complyin ...

Bournemouth Borough Council Find local authorities Annual statistics Sort annual statistics for Bournemouth Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complyin ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Allerdale Borough Council Find local authorities Annual statistics Sort annual statistics for Allerdale Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. ...

Allerdale Borough Council Find local authorities Annual statistics Sort annual statistics for Allerdale Borough Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 6 • Privacy notice for survey respondents and those involved in customer research Privacy notice for survey respondents and those involved in customer research We will process any personal data we collect through our research (customer satisfaction survey, user research mail ...