Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Allerdale Borough Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    25% of complaints we investigated were upheld.

    This compares to an average of 59% in similar authorities.

    1 upheld decision

    Adjusted for Allerdale Borough Council's population, this is
    1 upheld decisions per 100,000 residents
    .

    The average for authorities of this type is
    1.4 upheld decisions per 100,000 residents.

    View upheld decisions

    Statistics are based on a total of 4 upheld decisions for the period between 1 April 2022 to 31 March 2023

  • Compliance with Ombudsman recommendations

    0% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of 100% in similar authorities.

    Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2022 to 31 March 2023

  • Satisfactory remedies provided by the Council

    In 100% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 15% in similar authorities.

    1 satisfactory remedy decision

    Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Allerdale Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 22 013 762

Category: Benefits and tax

Sub Category: Council tax

  • The Council will remind staff that its council tax debt recovery policy requires a notice to be sent to the debtor before enforcement action is taken.

Case reference: 21 003 948

Category: Housing

Sub Category: Homelessness

  • The Council agreed to remind relevant officers to ensure they check systems when dealing with homeless applicants for any relevant notices or letters saved on file for the applicant.

Case reference: 21 001 271

Category: Environment and regulation

Sub Category: Other

  • The Council agreed to remind all officers to keep accurate records of statutory nuisance investigations, their decisions and copies of correspondence.
  • The Council agreed to review how it retains all investigation records for review should officers leave their role.

Case reference: 20 009 818

Category: Planning

Sub Category: Building control

  • The Council should carry out training for building control officers on documenting reasoning when reaching decisions about what action to take and who to pursue and the need to keep those involved up to date with the Council’s thinking.

Case reference: 19 007 434

Category: Housing

Sub Category: Private housing

  • The Council has already provided me with details of its new triaging system for enquiries. This will ensure enquiries are dealt with quickly and that they are sent to the correct department.

6

Service improvements agreed by Allerdale Borough Council

View all

Last updated: 4 April 2015

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