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Advice on comparing statistics across years

In the 2020-21 year we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Allerdale Borough Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last eight years, the Ombudsman has published the following public interest reports against Allerdale Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 21 003 948

Category: Housing

Sub Category: Homelessness

  • The Council agreed to remind relevant officers to ensure they check systems when dealing with homeless applicants for any relevant notices or letters saved on file for the applicant.

Case reference: 19 007 434

Category: Housing

Sub Category: Private housing

  • The Council has already provided me with details of its new triaging system for enquiries. This will ensure enquiries are dealt with quickly and that they are sent to the correct department.

Case reference: 18 011 239

Category: Transport and highways

Sub Category: Parking and other penalties

  • Within 4 weeks of the final decision on this complaint: a) Look at what improvements it can make to ensure appeal request letters are not missed when processing payments they also enclose, for example, and look at how to avoid delays responding to correspondence in the future.

3

Service improvements agreed by Allerdale Borough Council

View all

Last updated: 4 April 2015