Allerdale Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
25% Complaints upheld by Allerdale Borough Council
25% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
1 upheld decision
View upheld decisionsAdjusted for Allerdale Borough Council's population, this is
1 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 4 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Allerdale Borough Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
100% Complaints with satisfactory remedy provided by Allerdale Borough Council
In 100% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Allerdale Borough Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 013 762
Category: Benefits and tax
Sub Category: Council tax
- The Council will remind staff that its council tax debt recovery policy requires a notice to be sent to the debtor before enforcement action is taken.
Case reference: 21 003 948
Category: Housing
Sub Category: Homelessness
- The Council agreed to remind relevant officers to ensure they check systems when dealing with homeless applicants for any relevant notices or letters saved on file for the applicant.
Case reference: 21 001 271
Category: Environment and regulation
Sub Category: Other
- The Council agreed to remind all officers to keep accurate records of statutory nuisance investigations, their decisions and copies of correspondence.
- The Council agreed to review how it retains all investigation records for review should officers leave their role.
Case reference: 20 009 818
Category: Planning
Sub Category: Building control
- The Council should carry out training for building control officers on documenting reasoning when reaching decisions about what action to take and who to pursue and the need to keep those involved up to date with the Council’s thinking.
Case reference: 19 007 434
Category: Housing
Sub Category: Private housing
- The Council has already provided me with details of its new triaging system for enquiries. This will ensure enquiries are dealt with quickly and that they are sent to the correct department.
Case reference: 18 011 239
Category: Transport and highways
Sub Category: Parking and other penalties
- Within 4 weeks of the final decision on this complaint: a) Look at what improvements it can make to ensure appeal request letters are not missed when processing payments they also enclose, for example, and look at how to avoid delays responding to correspondence in the future.
Last updated: 4 April 2015