Allerdale Borough Council
Annual statistics
More about this data
Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
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Complaints upheld
100% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
1 upheld decision
View upheld decisionsStatistics are based on a total of 1 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports
The Ombudsman has published the following reports against Allerdale Borough Council
Find out more about reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
No reports published
Service improvements
The Council has agreed to make the following improvements to its services following an Ombudsman investigation.
Find out more about service improvements
When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.
The latest 10 cases are listed below – click ‘view all’ to find all service improvements.
Case reference: 22 013 762
Category: Benefits and tax
Sub Category: Council tax
- The Council will remind staff that its council tax debt recovery policy requires a notice to be sent to the debtor before enforcement action is taken.
Case reference: 21 003 948
Category: Housing
Sub Category: Homelessness
- The Council agreed to remind relevant officers to ensure they check systems when dealing with homeless applicants for any relevant notices or letters saved on file for the applicant.
Case reference: 21 001 271
Category: Environment and regulation
Sub Category: Other
- The Council agreed to remind all officers to keep accurate records of statutory nuisance investigations, their decisions and copies of correspondence.
- The Council agreed to review how it retains all investigation records for review should officers leave their role.
Case reference: 20 009 818
Category: Planning
Sub Category: Building control
- The Council should carry out training for building control officers on documenting reasoning when reaching decisions about what action to take and who to pursue and the need to keep those involved up to date with the Council’s thinking.
Last updated: 4 April 2015