Bournemouth Borough Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against Bournemouth Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 18 016 735

Category: Adult care services

Sub Category: Charging

  • Remind staff about the timescales involved in complaint handling and, to as far as possible, provide full responses at the earliest opportunity;
  • Review processes so the revenues and charging departments are working in partnership to avoid duplication cheques and confusion;
  • Review invoicing procedures to look at how invoices are written, and payments reflected to avoid confusion.

Case reference: 18 000 141

Category: Children's care services

Sub Category: Child protection

  • The Council has agreed to provide the Ombudsman with evidence that it has carried out the following actions: worked with the social team on the use of opinion in reports and the need to substantiate any recorded opinion; and introduced a new system to create a stronger emphasis on the views and contributions of family members going through child protection proceedings.

2

Service improvements agreed by Bournemouth Borough Council

View all

Last updated: 4 April 2015

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