Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 6 • A model re ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 11 • 11. Should we investigate? 11.1 Introduction The Local Government Act 1974 s24A Power to Investigate sets out the basis for how we can use our discretion. We frequently refer to this as using ‘our general discretion’ or ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Commission meeting - 25 April 2019 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (attached) Minutes of the meeting held on 1 February 2019 Matters arising (attached) Chair and Chief Executive's report (attached) Draft Annual Report 2018-19 Independent External Reviewer Annual Report Strategic Risk Register Review of Progress of 3-year Corporate ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 3 • The Complaint Handling Code and other complaints procedures The Complaint Handling Code We have issued our Complaint Handling Code to local councils under our powers to issue advice and guidance under section 23(12A) of the 1974 Local ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 7 • 6 Managing requests: timeframes 6.1 Clarifying the request Sometimes it may be necessary to ask for clarification of the request. This will be done by the IRO. The request to clarify should be sent a ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 21 • Performance reporting and self-assessment Per ...

Daventry District Council Find local authorities Annual statistics Sort annual statistics for Daventry District Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsma ...