Daventry District Council
Annual statistics
More about this data
Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated.
Compliance with Ombudsman recommendations – not complying with our recommendations is rare. An authority with a compliance rate below 100% should scrutinise the complaints where it failed to comply and identify any learning.
Satisfactory remedies provided by the Council – the authority upheld the complaint and we agreed with how it offered to put things right.
Average performance rates – we compare the annual statistics of similar types of councils to work out an average level of performance. We do this for County Councils, District Councils, Metropolitan Boroughs, Unitary Councils, and London Boroughs.
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Complaints upheld
67% of complaints we investigated were upheld.
This compares to an average of 51% in similar authorities.
2 upheld decisions
View upheld decisionsStatistics are based on a total of 3 investigations for the period between 1 April 2021 to 31 March 2022
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 20% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2021 to 31 March 2022
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports
The Ombudsman has published the following reports against Daventry District Council
Find out more about reports
We issue reports on certain investigations, particularly where there is a wider public interest to do so. Common reasons for reports are significant injustice, systemic issues, major learning points and non-compliance with our recommendations. Issuing reports is one way we help to ensure councils are accountable to local people and highlighting the learning from complaints helps to improve services for everybody. Reports are published for 10 years.
Daventry District Council fails to tackle industrial noise complaint properly
Some homeowners on a new housing development in the Daventry area have been plagued by excessive noise from a nearby industrial estate because the district council has not done enough to investigate their concerns, the Local Government and Social Care Ombudsman reports.
Service improvements
The Council has agreed to make the following improvements to its services following an Ombudsman investigation.
Find out more about service improvements
When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.
The latest 10 cases are listed below – click ‘view all’ to find all service improvements.
Case reference: 20 004 766
Category: Environment and regulation
Sub Category: Antisocial behaviour
- The Council will issue guidance to relevant staff who may receive requests for a Community Trigger review to ensure such requests are dealt with in line with the Council’s published policy.
Case reference: 20 011 799
Category: Environment and regulation
Sub Category: Licensing
- The Council has agreed to make relevant staff aware of the Council’s legal obligation to offer electronic license applications and ask staff to take this into account when responding to any similar complaints in future.
- The Council will ensure its website provides correct information on the availability of electronic license applications.
- The Council will provide the Ombudsman with an update on its actions to enable electronic license applications, which it is required to offer by law.
Case reference: 19 017 815
Category: Adult care services
Sub Category: Disabled facilities grants
- Reflect on the issues identified in this decision statement and identify any areas of service improvement. The Council should prepare a short report setting out what the Council intend to do to ensure delay is avoided in other cases. This report has been shared with the Ombudsman in response to my draft decision and sets out several positive service area reviews and improvements.
Last updated: 4 April 2015