Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Daventry District Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    67% of complaints we investigated were upheld.

    This compares to an average of 51% in similar authorities.

    2 upheld decisions

    View upheld decisions

    Statistics are based on a total of 3 investigations for the period between 1 April 2021 to 31 March 2022

  • Compliance with Ombudsman recommendations

    No recommendations were due for compliance in this period

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 20% in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 2 upheld decisions for the period between 1 April 2021 to 31 March 2022

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Daventry District Council

Some homeowners on a new housing development in the Daventry area have been plagued by excessive noise from a nearby industrial estate because the district council has not done enough to investigate their concerns, the Local Government and Social Care Ombudsman reports.

1

Public reports for Daventry District Council

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Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 20 004 766

Category: Environment and regulation

Sub Category: Antisocial behaviour

  • The Council will issue guidance to relevant staff who may receive requests for a Community Trigger review to ensure such requests are dealt with in line with the Council’s published policy.

Case reference: 20 011 799

Category: Environment and regulation

Sub Category: Licensing

  • The Council has agreed to make relevant staff aware of the Council’s legal obligation to offer electronic license applications and ask staff to take this into account when responding to any similar complaints in future.
  • The Council will ensure its website provides correct information on the availability of electronic license applications.
  • The Council will provide the Ombudsman with an update on its actions to enable electronic license applications, which it is required to offer by law.

Case reference: 19 017 815

Category: Adult care services

Sub Category: Disabled facilities grants

  • Reflect on the issues identified in this decision statement and identify any areas of service improvement. The Council should prepare a short report setting out what the Council intend to do to ensure delay is avoided in other cases. This report has been shared with the Ombudsman in response to my draft decision and sets out several positive service area reviews and improvements.

3

Service improvements agreed by Daventry District Council

View all

Last updated: 4 April 2015

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