Key learning

We want senior officers and politicians in councils to give housing for Disabled people the prominence and scrutiny it deserves.

The top five learning points for councils from our investigations about Disabled people accessing housing are:

1. Plan strategically to meet the needs of Disabled people when planning for housing in local plans
2. In policy and practice – be prompt, be accurate and keep good records, particularly on assessments and reviews
3. Allocate housing fairly by properly considering individual circumstances – don’t just make blanket policy decisions
4. Consider aids and adaptations to unsuitable temporary accommodation, which could make a huge difference to someone’s quality of life
5. Collaborate well with other services – such as your welfare, benefits and social care