Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 2 • 1. Definition of a service request and complaint 1. Definition of a service request and complaint 1.1 Effective complaint handling enables individuals to be heard and understood. The starting point for this is a shared unde ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Councils reminded of duties to investigate renters’ housing concerns A recent Ombudsman investigation has highlighted local councils’ duties to investigate disrepair concerns in private rented accommodation. A woman complained to the Local Government and Social Care Ombudsman (LGSCO) about the way Worcester City Council handled a complaint about disrepair issues in her rented flat. The council fo ...

Taunton Deane Borough Council Find local authorities Annual statistics Sort annual statistics for Taunton Deane Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

Taunton Deane Borough Council Find local authorities Annual statistics Sort annual statistics for Taunton Deane Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

AI Strategy Purpose To make use of Artificial Intelligence (AI) in line with the principles set out below, to position us to empower all LGSCO staff and increase our capacity to remedy injustice as effectively as possible. Vision Our vision is for AI based technology to be a tool that helps us improve the services we provide in a way that is responsible, fair and easily understood by all. We aim ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 7 • 6.Protection of IT assets 6.1.Antivirus and email protection The IT Manager will ensure all LGSCO computers and laptops have updated antivirus software installed and that incoming email is scanned for threats. Wr ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 8 • 8. How to refer to people and organisations (third parties) in decision statements The Information Commissioner has produced detailed guidance about the issues to be considered when publishing information to ensure ...