Somerset West and Taunton District Council
Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links.
Taunton Deane Borough Council
West Somerset District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by Somerset West and Taunton District Council
67% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
4 upheld decisions
Adjusted for Somerset West and Taunton District Council's population, this is
2.5 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 6 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Somerset West and Taunton District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 6 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
25% Complaints with satisfactory remedy provided by Somerset West and Taunton District Council
In 25% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 4 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Somerset West and Taunton District Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
No service improvements published
Last updated: 4 April 2015