Taunton Deane Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
60% Complaints upheld by Taunton Deane Borough Council
60% of complaints we investigated were upheld.
This compares to an average of 43% in similar authorities.
3 upheld decisions
View upheld decisionsStatistics are based on a total of 5 detailed investigations for the period between 1 April 2018 to 31 March 2019
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Taunton Deane Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 4 compliance outcomes for the period between 1 April 2018 to 31 March 2019
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Taunton Deane Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 12% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 3 detailed investigations for the period between 1 April 2018 to 31 March 2019
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Taunton Deane Borough Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 18 019 918
Category: Planning
Sub Category: Planning applications
- The Council has agreed to issue advice to its planning officers on the importance of engaging with objections that raise legitimate planning considerations in their reports. If the Council does not consider the objection provides reasons for refusing development it must give those reasons. If the Council chooses to depart from local policy guidance, such as highways standing advice, it must draw attention to this and give reasons.
Case reference: 18 010 686
Category: Benefits and tax
Sub Category: Housing benefit and council tax benefit
- The Council will review its processes to ensure that it considers whether emergency accommodation is suitable for individual needs.
- The Council will review its complaint processes so that it makes clear how the complainant can take matters further.
Last updated: 4 April 2015