Taunton Deane Borough Council

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Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against Taunton Deane Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 18 019 918

Category: Planning

Sub Category: Planning applications

  • The Council has agreed to issue advice to its planning officers on the importance of engaging with objections that raise legitimate planning considerations in their reports. If the Council does not consider the objection provides reasons for refusing development it must give those reasons. If the Council chooses to depart from local policy guidance, such as highways standing advice, it must draw attention to this and give reasons.

Case reference: 18 010 686

Category: Benefits and tax

Sub Category: Housing benefit and council tax benefit

  • The Council will review its processes to ensure that it considers whether emergency accommodation is suitable for individual needs.
  • The Council will review its complaint processes so that it makes clear how the complainant can take matters further.

Case reference: 17 016 166

Category: Planning

Sub Category: Planning advice

  • Discuss the error in this case with the officer involved, and consider training on this part of the permitted development rights if necessary.


Service improvements agreed by Taunton Deane Borough Council

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Last updated: 4 April 2015

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