Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Taunton Deane Borough Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    60% of complaints we investigated were upheld.

    This compares to an average of 43% in similar authorities.

    3 upheld decisions

    View upheld decisions

    Statistics are based on a total of 5 investigations for the period between 1 April 2018 to 31 March 2019

  • Compliance with Ombudsman recommendations

    100% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of 99% in similar authorities.

    Statistics are based on a total of 4 compliance outcomes for the period between 1 April 2018 to 31 March 2019

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of 12% in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 3 upheld decisions for the period between 1 April 2018 to 31 March 2019

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Taunton Deane Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

0

Service improvements agreed by Taunton Deane Borough Council

View all

Last updated: 4 April 2015

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