Wellingborough Borough Council Find local authorities Annual statistics Sort annual statistics for Wellingborough Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance wit ...

Weymouth and Portland Borough Council Find local authorities Annual statistics Sort annual statistics for Weymouth and Portland Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommenda ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 6 • The Complaint Handling Co ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 3 • 3. What decision statements will be published? 3. What decision statements will be published? 3.1. The statutory basis of our power to publish decision statements is: Section 31B(1)(a) and (d) of Part 3 of the Local ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 1 • Executive summary Executive summary T ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 1 • Commissioning services Commissioning services ...

How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Contents Part 1: Recite Me Web Accessibility and Language Toolbar Part 2: Recite Me User Guide Part 3: Frequently Asked Questions

Memorandum of Understanding between the LGSCO and EHRC Updated: 01 July 2023 Memorandum of Understanding between the LGSCO and EHRC search Search this content Submit search Contents Part 1: Parties Part 2: Legislative framework and core functions Part 3: Principles of Co-operation

Memorandum of Understanding with the Office for Environmental Protection Updated: 01 October 2023 Memorandum of Understanding with the Office for Environmental Protection search Search this content Submit search Contents Part 1: Memorandum of Understanding between the Local Government and Social Care Ombudsman and Office for Environmental Protection

Focus Reports and Guides for Practitioners Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need a ...