Wellingborough Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Wellingborough Borough Council
50% of complaints we investigated were upheld.
This compares to an average of 51% in similar authorities.
1 upheld decision
View upheld decisionsStatistics are based on a total of 2 detailed investigations for the period between 1 April 2021 to 31 March 2022
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Wellingborough Borough Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2021 to 31 March 2022
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Wellingborough Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 20% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2021 to 31 March 2022
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Wellingborough Borough Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 20 011 300
Category: Adult care services
Sub Category: Disabled facilities grants
- The Council will send a memo to officers dealing with disabled facilities grant applications to remind them of the need to issue a formal decision on the application, particularly where only some of the works have been approved.
Case reference: 18 005 640
Category: Housing
Sub Category: Allocations
- The Council should ensure its procedures for seeking medical evidence are fit for purpose and being properly applied by officers.
Last updated: 4 April 2015