Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 1 • Introduction Introduction This guide sets out our v ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 2 • Effective behaviours in complaint handling Effective ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 2 • The Complaint Handling Code The Complaint Handling ...

Council failed Disabled young woman and her family over college transport, Ombudsman finds Windsor and Maidenhead council has agreed to apologise and reconsider if it should provide free transport to a Disabled young woman trying to get to college. It will also look at other Disabled adult learners’ cases to see if they have also been affected by similar decision making. The Local Government and ...

Disabled man slept on floor after council homelessness failure, Ombudsman finds A Disabled Norwich man slept on the concrete floor of a garage for several nights after Norwich City Council failed to consider his homelessness application properly, the Local Government and Social Care Ombudsman (LGSCO) has found. The Ombudsman's investigation into the man’s complaint found the council did not prope ...

Councils urged to check information sharing agreements following complaint Councils are being urged to check they have adequate information sharing agreements with their service providers, after one council was not able to comply with an agreed Ombudsman remedy because it could not get hold of the data needed. London Borough of Ealing had agreed to the Local Government and Social Care Ombudsman’s ...

The children’s statutory complaints procedure This fact sheet is for people who wish to make, or have already made, a complaint about a council's Children’s Service. It advises you on the way the council should deal with your complaint and when you can ask us to consider it. How will the council consider my complaint? Councils consider some complaints about Children’s Services under a special thr ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 12 • Appendix 1 - Voxivo - Work status Appendix 1 - Voxivo - Work status This table outlines the different work states and when to use them: User state When Admin To be used by advisors during personal administr ...