Intake Team Operations Manual

Appendix 1 - Voxivo - Work status

This table outlines the different work states and when to use them:

User state When
Admin To be used by advisors during personal administration time and when the telephone line is closed
Available All advisors should primarily log into this state and be ready to take a call
Call work If further work is required immediately following on from a phone call, then an advisor must select this state
Meeting All advisors are required to log into this user state when they are in a meeting
Training All advisors are required to log into this user state when they are in training
Lunch All advisors are required to log into this user state when they are on lunch
Break All advisors are required to log into this user state when they are on a break
Comfort An advisor must log into this user state for reasons that are outside the usual breaks for example toilet, drinks
Wrap up To make brief notes following the end of call where full call work status is not required.  Set to a maximum 20 seconds.
LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings

•