Industrial Action This factsheet is aimed primarily at people who have suffered a loss of service because of industrial (strike) action and who are thinking about making a complaint to us, or who have already registered a complaint. What is industrial action? For the purposes of this factsheet, we have used the term ‘industrial action’ to refer to workers going on strike due to disputes with thei ...

Ombudsman annual report details further innovation in its service The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2019-20, which details how it continued to be innovative in the way it improved its service and increased the value of its investigations. Examples include the Ombudsman launching its interactive council performance map and the first phase o ...

Audit and Risk Assurance Committee meeting - 24 January 2020 Welcome and introductions Apologies for absence Declarations of interest Approve minutes of 10 October 2019 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Internal Audit Progress Report Confidential item - no paper attached HR and payroll system final report Confidential item - no paper attached Internal a ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 8 • Appendix 2 - SMART principles Appendix 2 - SMART principles When we recommend a remedy to a body in jurisdiction we must ensure that our recommendations are clear and that they remedy the injustice which flows from the fault. Any recommendat ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 1 • Introduction This document defines and establishes LGSCO Policy for Health and Safety as required by the Health and Safety at Work etc…Act 1974. It provides details of the organisation, the ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We are committed to operating openly and will meet all reasonable requests for information so we maintain a high level of public trust and confidence in our organisati ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 1 • Foreword Foreword We have the power to publish, after consultation, guidance about good administrative practice for local government. We have done so since 1993 and u ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 3 • 3 Handling Telephone Calls 3.1 Voxivo Voxivo is Intake’s call management system. It controls the flow of calls to the team and all transactions are dealt with via this software. During opening times, inbound ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 2 • Health, Safety, and Wellbeing Statement of Intent Health, Safety, and Wellbeing Statement of Intent The Commission for Local Administration in England’s policy is to: maintain safe and heal ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 2 • 2. The legislation 2.1 The Local Government Act 1974 (“LGA”) The LGA says information obtained in the course of an investigation must not be disclosed. However, there are exceptions to this general r ...