Commission meeting - 25 April 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 31 January 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2023-24 (attached) LGSCO Business Plan 2024-25 (attached) Draft annual report 2023-24 Advisory forum update (attached) Quarterly budget monitor ...

Buckinghamshire County Council Find local authorities Annual statistics Sort annual statistics for Buckinghamshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance wit ...

Buckinghamshire County Council Find local authorities Annual statistics Sort annual statistics for Buckinghamshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance wit ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 2 • Background A rights-based Ombudsman Ombudsman schemes are recognised in ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 2 • Background A rights-based Ombudsman Ombudsman schemes are recognised in ...

Quality and Service Standards Performance and Quality Standards Our approach to performance and quality We have four strategic objectives that set priorities for all our corporate and casework: Our service is easy to find and easy to use. We remedy injustice through impartial, fair and rigorous investigations. We use what we learn from complaints to help improve local services. We are accountable ...

Email and Calendar Policy Contents: Chapter index for Email and Calendar Policy Updated: 01 October 2024 Email and Calendar Policy search Search this content Submit search Part 1 • Email and Calendar Policy 1. Scope 1.1 The Policy for using and managing email and Outlook calendars applies to all LGSCO staff (used here to include contractors and others with a contractual arrangement to work for or ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionVersion: July 2025 This document is complimentary to the Intake Manual. Whereas the Intake Manual provides the public with an overview of Intake decision making, this document ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 2 • 2 Managing Workflow 2.1 Introduction The advisors cover a core set of telephone opening hours from 10am to 4pm Monday to Friday. Most of the work during core hours is dealing with telephone calls. Either sid ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 5 • Safe Premises and Equipment Management arrangements LGSCO offices are located in buildings where the landlord (Government Property Agency - GPA) has control of the premises with their appoi ...