Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 5 • Subject specific guidance - Children and Education Adoption and Fostering Introduction Councils have their own foster carers and may also place children in care with foster carers from independent agencies. We can look at these comp ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 5 • 4. Complaint handling resources 4. Complaint handling resources 4.1 Organisations should have designated, sufficient resource assigned to take responsibility for complaint handling, including liaison with the relevant Ombud ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 5 • Statutory requirements related to joint working cases Consent The Regulatory Reform Order inserted into the Local Government Act 1974 (LGA74) sections 33ZA (part 3) and 34N (part 3a) and into the Health Service Commissioners Act 199 ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 5 • 5. Publication and how to use ECHO 5. Publication and how to use ECHO 5.1. ECHO contains an option to publish or not publish the statement. 5.2. The default position in ECHO is that all decisions will be published. ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 5 • 4.Staff roles and responsibilities 4.1.The Commission The Commission, as a corporate entity, is ultimately responsible for the security of all corporate and casework information and will hold the Executive Team t ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 5 • 5 Reasonable Adjustments 5 Reasonable Adjustments Intake have a duty to identify and act on any reasonable adjustments required by the complainant to access our services. The reasonable adjustment duty is set out in the Equality Act 2010 an ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 5 • The role of the Link Officer The Link Officer role Every council should appoint a ‘link officer’ who acts as a single point of contact for Ombudsman enquiries and casework. It is up to each council who acts as its link officer. If that pers ...

Councils reminded of duties to investigate renters’ housing concerns A recent Ombudsman investigation has highlighted local councils’ duties to investigate disrepair concerns in private rented accommodation. A woman complained to the Local Government and Social Care Ombudsman (LGSCO) about the way Worcester City Council handled a complaint about disrepair issues in her rented flat. The council fo ...

External reviewer To demonstrate to our customers that we deal with complaints about our service fairly and thoroughly we appoint an independent person as an External Reviewer. Their role is to look at a sample of complaints about our service and to report on how well we have responded to them. Our most recent External Reviewer (August 2020 - March 2026) was Professor Cosmo Graham. He is Emeritus ...

Dorset County Council Find local authorities Annual statistics Sort annual statistics for Dorset County Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...