Intake have a duty to identify and act on any reasonable adjustments required by the complainant to access our services.

The reasonable adjustment duty is set out in the Equality Act 2010 and applies to anybody (such as LGSCO) which carries out a public function. It aims to make sure that a disabled person can use a service as close as it is reasonably possible to get to the standard usually offered to non-disabled people. When the duty arises, we are under a positive and proactive duty to take steps to remove or prevent obstacles to accessing our service. If the adjustments are reasonable, we must make them.

See also: Reasonable Adjustments