Dorset County Council
Annual statistics ?Find out more about annual statistics
-
Complaints upheld
71% Complaints upheld by Dorset County Council
71% of complaints we investigated were upheld.
This compares to an average of 64% in similar authorities.
24 upheld decisions
View upheld decisionsStatistics are based on a total of 34 detailed investigations for the period between 1 April 2018 to 31 March 2019
-
Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Dorset County Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 19 compliance outcomes for the period between 1 April 2018 to 31 March 2019
-
Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Dorset County Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 9% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 24 detailed investigations for the period between 1 April 2018 to 31 March 2019
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Dorset County Council
Dorset County Council leaves boy with special needs without proper education
A boy with autism was left without proper education for two years by the former Dorset County Council after it failed to provide him with appropriate alternatives when it became clear mainstream school was not suitable for him.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 18 014 507
Category: Education
Sub Category: Special educational needs
- The Council has agreed to share the Ombudsman’s final decision statement with the Director of Children’s Services for learning purposes.
Case reference: 18 011 892
Category: Education
Sub Category: School transport
- The Council has agreed to review its standard refusal letters for transport to education applications, to ensure they clearly explain the appeals process and relevant timescales.
- The Council has agreed to review the guidance pages on its website for transport to education applications, to ensure they clearly explain the appeals process and relevant timescales.
Last updated: 4 April 2015