Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 2 • 1. Definition of a service request and complaint 1. Definition of a service request and complaint 1.1 Effective complaint handling enables individuals to be heard and understood. The starting point for this is a shared unde ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Councils reminded of duties to investigate renters’ housing concerns A recent Ombudsman investigation has highlighted local councils’ duties to investigate disrepair concerns in private rented accommodation. A woman complained to the Local Government and Social Care Ombudsman (LGSCO) about the way Worcester City Council handled a complaint about disrepair issues in her rented flat. The council fo ...

Taunton Deane Borough Council Find local authorities Annual statistics Sort annual statistics for Taunton Deane Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

Taunton Deane Borough Council Find local authorities Annual statistics Sort annual statistics for Taunton Deane Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Somerset West and Taunton District Council Find local authorities Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links. Taunton Deane Borough Council West Somerset District Council Annual statistics Sort annual statistics for Somerset West and Taunton District Council by annual intervals 20 ...

Council staff should speak out about discrimination, Ombudsman finds Hertfordshire County Council has not yet agreed to Ombudsman recommendations to improve its practices after a primary school admitted it had discriminated against a little boy because of his disabilities. The Local Government and Social Care Ombudsman was asked to investigate by the boy’s parents after the council failed to ackn ...

Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Contents Part 1: Introduction Part 2: Health, Safety, and Wellbeing Statement of Intent Part 3: Health, Safety and Wellbeing Policy Part 4: Managing Health and Safety Risks Arising from Work Activities Part 5: Safe Premises and Equipment Part 6: Wellbeing and He ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...