Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 1 • Introduction This document defines and establishes LGSCO Policy for Health and Safety as required by the Health and Safety at Work etc…Act 1974. It provides details of the organisation, the ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We are committed to operating openly and will meet all reasonable requests for information so we maintain a high level of public trust and confidence in our organisati ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 1 • Foreword Foreword We have the power to publish, after consultation, guidance about good administrative practice for local government. We have done so since 1993 and u ...

Family housed in London tower block had no cold water The Local Government and Social Care Ombudsman has criticised a London council after it placed a young homeless family in a tower block with no cold water and a lift that only worked infrequently. The family was placed in the ninth floor flat by London Borough of Haringey after the temporary accommodation they were initially placed in was infe ...

Advisory Forum Working with people who have used our service to help us improve Who sits on the advisory forum? Our advisory forum is made up of a majority of members of the public who have used our service. We also have representatives from local authorities and social care providers, as well as those who act as advocates for the public such as advisory bodies, MPs and councillors. What's the ad ...

Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations Two families left without proper housing support by Leicester City Council will now be offered the financial remedies recommended by the Local Government and Social Care Ombudsman, after the council reversed its previous decisions refusing to pay. The Ombudsman has today publis ...

Leicester care provider refuses to pay remedy to former resident A Leicester care provider has refused to pay a remedy to a former resident following an Ombudsman investigation because he said he has ceased trading. The Local Government and Social Care Ombudsman investigated the family’s complaint about their father’s stay in the St Bennett’s Care home in the city. In November 2022 the Ombudsman ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

Northamptonshire County Council Find local authorities Annual statistics Sort annual statistics for Northamptonshire County Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance w ...

How we work with the CQC Contents: Chapter index for How we work with the CQC Updated: 18 July 2024 How we work with the CQC search Search this content Submit search Part 1 • Memorandum of Understanding between the Care Quality Commission and Local Government and Social Care Ombudsman Introduction This Memorandum of Understanding (MoU) sets out the framework to support the working relationship be ...