Sareyeh Investigator I previously worked as a solicitor for 12 years, and before that in human rights law. While experience in the legal sector isn’t a pre-requisite, I had lots of transferable skills to be an investigator at the Ombudsman. The main appeal of the job was being able to “put something back” and fitting in with my strong sense of social justice. The complaints we investigate are ver ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/25 Rreview of Adult Social Car ...

Ombudsman issues guidance on housing adaptations for Disabled people The Local Government and Social Care Ombudsman is issuing practical guidance to housing officers to ensure Disabled people’s homes meet their needs. Following on from the Ombudsman’s focus report on Disabled people and housing, the new Good Practice Guide is designed to help officers in local councils improve their practice when ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Ombudsman criticises way TfL changed its ULEZ scrappage schemes Transport for London has been criticised for the way it has run two significant vehicle scrappage schemes. The Local Government and Social Care Ombudsman has found TfL made changes to the schemes without following due process or informing the public. This meant people have spent time applying, unaware their vehicles were no longer el ...

Council tax This fact sheet is aimed chiefly at anyone who is experiencing problems with their council tax account and may be considering making a complaint to the Ombudsman. I have a problem with my council tax. Can the Ombudsman help me? Sometimes, yes. But there are some matters the law does not allow us to look at: We cannot deal with a complaint about something that affects nearly everyone l ...

Bus stops and shelters This fact sheet is aimed primarily at people who have concerns about the council’s (or, in London, Transport for London's) actions in respect of local bus stops and shelters and may be considering making a complaint to the Ombudsman. I have a problem with decisions the council has made about our local bus stops and shelters. Can the Ombudsman help me? In a few cases, yes. T ...

Community Infrastructure Levy This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with the Community Infrastructure Levy in relation to their planning application and is considering making a complaint to the Ombudsman. I have a problem with the Community Infrastructure Levy. Can the Ombudsman help me? Sometimes, yes. But there are some m ...

Libraries This fact sheet is aimed primarily at people who are unhappy with issues about the way the council is administering its library services and may be considering making a complaint to the Ombudsman. I think there is something wrong in the way the council is providing the library service in my area. Can the Ombudsman help me? Yes, in certain circumstances. Your local council is responsible ...

Housing adaptations for people with disabilities This fact sheet is for people with disabilities (or someone caring for them) who are experiencing problems with adaptation to their home and may be considering making a complaint to the Ombudsman. I have a problem with adaptations to my home to make it suitable for me. Can the Ombudsman help me? In some cases, yes. By law the council may be respons ...