I previously worked as a solicitor for 12 years, and before that in human rights law. While experience in the legal sector isn’t a pre-requisite, I had lots of transferable skills to be an investigator at the Ombudsman. The main appeal of the job was being able to “put something back” and fitting in with my strong sense of social justice.

The complaints we investigate are very broad. It keeps you continuously learning on the job and needing to keep up to date with new law changes or updates. Sometimes it can be challenging to meet our objectives and process the amount of information we need to. But there is lots of training and support to guide you, and it never gets boring. It is a demanding role but a worthwhile one, and I get a huge sense of job satisfaction.

This is the first job where I have worked largely from home. I still feel well connected through regular team meetings and I am on various Microsoft Teams groups with different colleagues. We have office “bring and share” lunches every so often – it is always fun to catch up face-to-face. There are regular other staff get togethers and events organised by the Wellbeing Champions or our other network groups.

I have regular one-to-one meetings with my manager but a lot of autonomy in my work. The flexibility this gives me to organise my working day is fantastic, and helps to balance with home life.

I think this is a great place to work. My colleagues are all friendly, helpful and supportive. Whether it is team members or senior managers, everyone is approachable, which makes it a safe and comfortable work environment. I have recommended the role to my friends, and because of the important work we do I am proud to say I work here.