Monthly News May 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says

Monthly News October 2025 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for children missing education 23 Oct 2025 West Sussex removed care transport for disabled adult without proper consideration - Ombudsman 02 Oct 2025 Ombudsman reveals huge safeguarding backlog at London council

Monthly News January 2025 23 Jan 2025 Child with special needs missed months of education because of council bureaucracy 23 Jan 2025 Somerset failed to act on agreed Ombudsman recommendation 16 Jan 2025 Essex couple unable to spend as much time as they wanted in final days because of council decision 09 Jan 2025 Ombudsman investigation finds Brentwood gatekeeping homelessness applications

Monthly News August 2025 28 Aug 2025 Poorly child placed at risk by Lewisham council because of flawed homelessness policy 21 Aug 2025 Disabled North Yorkshire residents to see improvements to council’s home adaptations service 14 Aug 2025 Council wrote to 99 families about EHC Plan reviews that did not happen - Ombudsman 06 Aug 2025 London council failed to review its support for disabled childr ...

Islington woman scared she would be “left to die” due to council inaction A disabled Islington woman was left in a state of neglect after her local council took too long to decide what funding it would give her to manage her own support needs, the Local Government and Social Care Ombudsman has reported. The woman has several long-term health conditions that make it difficult for her to complete m ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 6 • Document retention with remedies over 12 months old Document retention with remedies over 12 months old In cases where a remedy is being chased for more than 12 months following the final decision, the original documents should be preserved ...

Delayed entry for summer-born children This fact sheet is aimed primarily at parents of summer-born children who want to complain to the Ombudsman about a decision by a council or other admission authority to refuse their request to delay their child’s entry to reception until compulsory school age. A summer-born child is one with a birthday between 1 April and 31 August inclusive. Background The ...

Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Monthly News June 2025 26 Jun 2025 Ombudsman issues guidance on housing adaptations for Disabled people 19 Jun 2025 New report highlights urgent need to listen to disabled people in the fight against England’s housing crisis 05 Jun 2025 Councils told not to make blanket decisions on post-16 school transport applications

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 12 • Annexes Annexes Annex one: Your complaint, our decision leaflet Annex two: Your complaint , our decision form Annex Three: serv ...